1. Custom Manufacturing & Fit
Every window solution provided by Shade by PārthaOS is custom-manufactured based on exact measurements taken at your premises. We do not maintain pre-cut inventory.
2. Payment Structure
- Measurement Visit: A non-refundable ₹500 charge applies. This is 100% adjusted against your final invoice if an order is placed.
- Advance Payment: A strict 50% advance payment is required before your order enters the production queue.
- Final Payment: The remaining 50% balance must be cleared prior to or on the exact day of installation.
3. Installation & Timelines
Standard production and installation take between 5 to 10 business days. Delays caused by site non-readiness or restricted society working hours are not the liability of PR Digital Solutions LLP.
4. Liability
Shade by PārthaOS (managed by PR Digital Solutions LLP) is not liable for structural wall damages arising from pre-existing weak plaster or hidden internal wiring during the drilling process.
1. Strict Non-Refundable Policy
Because all our blinds (Zebra, Roller, Roman) are custom-cut and precision-engineered to fit your specific window dimensions, they hold no resale value. Therefore, all finalized orders are strictly non-refundable and non-returnable.
2. Order Modifications
Once the 50% advance payment is received and the order is pushed to the manufacturing facility, changes to dimensions, fabric choices, or operating mechanisms cannot be accommodated.
3. Defect & Transit Damage Protocol
We maintain a rigorous quality check process. However, if a product arrives with a manufacturing defect or transit damage, it must be reported to our installation team immediately on-site or within 24 hours of delivery. We will repair or replace the defective component at no additional charge.
4. Warranty Context
Warranties cover mechanical failures (e.g., chain mechanisms, brackets) under normal usage conditions. Fabric fading over extreme long-term sun exposure or physical tearing post-installation is not covered under refund or free replacement policies.